Over the years, we have answered a variety of frequently asked questions
from families who visited Bel Air Assisted Living. The answers can provide you with a general sense of our facility, our policies, and our style of care. If you do not see your
question here, call the Assisted Living Manager, at (410) 893-9164 or email firstname.lastname@example.org
and we will be happy to answer it.
Is the daily schedule tailored for each resident?
Yes. We structure our days around an 8am breakfast, a 12pm lunch, and a 5pm dinner. Then, a full daily schedule of activities, guests, and events is prepared for all residents. When requested, specific resident’s preferences are taken into account and alternative daily schedules are tailored to their precise desires.
How do you help residents maintain independence?
Resident independence is a priority for our staff, and a consideration in every decision we make. We begin by following each resident’s personalized service plan, to determine which tasks and activities can be safely performed independently, and which require assistance from staff. Additionally, we provide cueing, where residents are orally reminded of how to perform tasks. One-on-one coaching may also be provided.
Are pets allowed to visit?
Yes, on a case by case basis, depending on the nature of the pet. Vaccination records are always required.
Care & Wellness
How often does the staff check on residents?
All residents are carefully monitored, 24-hours a day, 7 days a week.
What health care services are available on-site?
Home health agencies are hired to meet specific needs including physical therapy, occupational therapy, speech therapy, wound care, hospice care, podiatry services, mobile x-ray services, and lab work. In addition, our registered nurse and house doctor are on call 24 hours a day. For a full list of amenities, please see our Amenities page
What is the personalized service plan?
The personalized service plan is a written care guide which outlines the treatment, schedule, and methods used for each resident. When your loved one moves to Bel Air Assisted Living, an initial assessment is conducted and a personalized service plan is written with consultation from doctors, nurses, medical technicians, and the assisted living manager. The personalized service plan is never a final document — it is always being reviewed and adapted as we find the best way to care for your loved one.
Who contributes to the personalized service plan?
When writing or updating a personalized service plan, the assisted living manager consults staff, health care professionals, the resident’s primary care provider, physical therapist, case manager, and family members.
Which health levels do you monitor?
Based on the personalized service plan, a health care practitioner will determine the recommended health measurements for each patient. Bel Air Assisted Living is able to monitor weight, heart rate, breathing, glucose, and blood pressure.
How often is a resident's level of care reassessed?
Twice a year, the assisted living manager and delegating nurse lead a full review of each resident’s personalized service plan. Our entire medical staff participates in the review. Additionally, if at any time the resident’s mental, physical, emotional, or social needs change, the personalized service plan may be placed under voluntary review. For example, a service plan review typically occurs after hospitalization or when a new diagnosis is delivered. Whenever the personalized service plan is updated, our entire staff is briefed on the change and trained to accommodate it.
How often do you review health and wellness?
Every 45 days, each resident’s health and wellness is reviewed by the delegating nurse.
Are staff members certified in Alzheimer's & Dementia care?
Yes, all of our resident assistants are trained and certified internally for the care of Alzheimer’s, dementia, and other neurodegenerative diseases
. Training includes taking a course and passing a test specifically covering the care of patients with Alzheimer’s and dementia. Our delegating nurse personally verifies the training of each staff member.
How do you protect residents from wandering outside?
All doors at Bel Air Assisted Living are digitally locked and secured. The doors can only be unlocked with an access code or a key. In the case of emergency, the alarm system automatically demagnetizes and unlocks all doors.
Food & Dining
What happens if I miss a meal?
A staff member will always remind you prior to meal time; if assistance is needed, a staff member will help you to the dining room. If you are late to a meal, a plate will be saved for you. If you miss a meal, simply notify your personal chef in advance and a plate will be saved.
If I don't like a meal, what are my options?
Please advise your personal chef in advance of food preferences, and he will prepare an alternative meal for you. If the chef is not notified in advance, a resident will be offered whichever alternatives are available in the kitchen.
Can I eat meals in my room?
We encourage all residents to eat their meals in the dining room. If a resident occasionally requests a meal in their room, they will be served without an additional charge.
How do you monitor food intake?
Meals are carefully tracked by our staff. The amount of fluid and food intake for each resident is documented — at every meal, every day. If there is a change in the resident’s food consumption, the family is notified immediately, in addition to the primary care physician, assisted living manager and delegating nurse. The treatment team will discuss a course of action with the family.
Prescriptions & Medications
What is the primary pharmacy you use?
Can I fill a prescription at another pharmacy?
Yes, you may use any pharmacy you wish. Fallston Pharmacy
is our recommendation — but it is not a requirement.
How do you oversee medication consumption?
Medications are carefully managed and inventoried by our trained staff, with dosages administered, as prescribed, throughout the day. If the assisted living manager and the primary care physician recommend it, a certified medical technician may help residents to self-administer medication.
How often, and by whom, is medication reviewed?
All medication management is overseen by our staff of delegating nurses, medical technicians, doctors, and the assisted living manger. A pharmacy review of all medications is performed every 6 months.
Do you accept long-term care insurance?
Yes, Bel Air Assisted Living is recognized by all major long-term care insurance carriers. Additional kinds of insurance may be applied to your account, so please inquire with our billing office.
Do you offer a discount to USA veterans?
Our facility is proud to accept Veterans Affairs (VA) benefits.
Are there any upfront costs when moving in?
Yes. A one time, non-refundable, Resident Enrollment Fee and a security deposit that is refundable at the end of the residents stay.
How often do your fees and charges change?
We try our best to minimize billing changes to your account. In most cases, fees and charges only change under two circumstances. First, after your loved one is discharged from the hospital or rehab, their personalized service plan is reassessed by our medical team. If changes to the service plan are deemed necessary, this may constitute a different offering of services which could raise or lower your monthly bill, effective immediately. Secondly, Bel Air Assisted Living annually reassesses the cost of operating our facility. Based on the economy, costs of goods, services, and labor, we reserves the right to increase charges for the coming year.
How long will my room be held in absence?
We understand that families may wish to move their loved one for temporary periods of time, such as for a hospital operation, to be at home during the holidays, or to visit friends. Your room will be reserved as long as payment is made.
Under what circumstances do you call the family? or the doctor?
We understand that your family, as well as your doctors, wish to remain abreast of any developments in your loved one’s health. Therefore, if, at any time, there is a significant change or incident with a resident, the family, power of attorney, and doctors will be notified immediately.
In case of emergency, will I be notified immediately?
Yes. We understand your concern, and you will be notified immediately if an emergency occurs.
What can I do if an issue arises with a staff member?
We expect our staff to hold all residents and guests in the highest esteem. If you or your loved one has any issue or concern with a Bel Air Assisted Living staff member, please contact the assisted living manager and/or the owner immediately.